PlayStation

Stick Drift nach 4 Monaten normaler Nutzung. Reparatur auf Garantie dreist verweigert mit der Begründung 'Verschleiß'. Nie wieder PlayStation.

Horrible customer experience from start to finish. Sony cares only about Wall Street and nothing about gamers.

Worst support ever. Bot answers every query with links that don't work.

Customer service reps copy paste the same two scripted responses and hang up. Avoid PlayStation ecosystem at all costs.

They charged my card for someone else's order due to a glitch on PS Direct, refused to reverse it until my bank intervened.

PlayStation Direct took $80 from my card for a PS5 disc drive, cancelled my order two weeks later citing logistics issues, and still has not refunded my money. Support chat literally closes the session the moment I give them my order number. Criminal business practice.

Console hardware is decent when it works, but customer support and return policy are bottom tier. If you have any issue with digital purchases, you are on your own.

Preordered disc drive, Sony cancelled it with zero explanation. Now they want me to buy games at $80 on their digital store. Never again.

Preise für PS Plus massiv erhöht, aber die monatlichen Spiele werden immer schlechter. Abo nach 7 Jahren gekündigt.

Refund requested for game with severe game-breaking bugs acknowledged by developers. Sony still refused refund citing their download policy. Thieves.